New

• In the sealed manufacturers box
• The box is untampered and has not been opened, even to check contents
• The box includes all original unused accessories and instructions
• The device is not MDM locked (pre-installed company management software)

Excellent

• The device shows very little to no signs of use
• The device screen and casing are free from scratches or marks, may have up to two light scratches
• Battery health is above 90%
• Device hardware is fully functional; including buttons, switches, sensors and screen
• No chips, cracks, dead pixels or defects
• Device software is fully functional
• The device is not out of shape, and is free from corrosion and water damage

Good

• Device can be lightly scratched or scuffed but cannot have more then two deep scratches on the screen
• Device screen or casing has no chips, cracks, dead pixels or screen burns
• Device hardware is fully operational and battery health is above 85%
• No parts have been repaired or replaced
• The device is not out of shape, and is free from corrosion and water damage

Poor

• The device can be scratched or scufffed but cannot have any chips, cracks, dead pixels, screen burn or defects
• The device hardware is fully working, including buttons, switches, sensors and screen
• The device software is fully operational and battery health is above 85%
• No parts have been repaired or replaced
• The device is not out of shape, and is free from corrosion and water damage

But remember:

• Our prices are not fixed until your device has been physically inspected 
• It's important to us that you recieve a fair price, so choosing the condition that most accurately matches your device is imperative to getting the price you expect 
• Choosing brand-new when your phone is broken, will not fetch you a higher price!